TERMS OF USE

The visitor or user of the web pages and services of the website www.mobile007.eu, is subject to the following conditions, which must be read carefully. If you do not agree with any of the following conditions you should not use the website and the services offered through it.

Welcome to our online store www.mobile007.eu, based at Aeschylus 9, Drama, Greece, PS 66100, VAT Registration Number EL 101 891 087, Drama Tax Office, Fax 2521027141, email: sales@mobile007.eu

REQUEST FOR AN ORDER & CHECK OUT

mobile007 is a store that works with numerous suppliers, importers and manufacturers (foreign and domestic) in order to bring to you a very wide range of products at the best possible prices. Therefore, although we take every possible measure for the availability of our products as shown at www.mobile007.eu, there is a possibility that a product displayed in our online store may be not ultimately available or may not be available within the delivery time stated, for reasons that fall outside our sphere of influence. For this reason, and for your greatest protection from unforeseen events, orders are completed as follows:

SEND REQUEST FOR AN ORDER

You can navigate through our online store, choose freely the product of your choice and place them in your shopping basket. Then, following the 'steps' that are indicated to you, you should proceed to send your request for placing an order to our company. In order to provide a better and more complete service to you, and facilitate your future purchases, during your first order you will be asked to register as a user of mobile007.eu, by completing all the personal information requested in the corresponding registration form. Then, every time, after the completion of your purchase, fill out all the details of your request for an order displayed on the order form. All the data that is sent to our company is under the strict personal protection policy data held by our company and is collected and processed safely and carefully and only after your express consent that is given to us by sending the above form. In any case each time you send a request for an order you should first have accepted these terms of use, which govern the transactions between us, as a whole. At last you are liable for the correctness and legality of your personal information that our company knows only by your statement.

By sending the request of your order, an automated message appears containing the details of the order request to be taken by our company, and which also will be sent to you via e-mail. All the  requests that are received by us are subject to the availability of products. We check the availability of a specific product after the start of processing phase following your request. At the stage of receiving your request and the automatic display of the contents of your order, our company has not yet started processing your request.

PROCESSING REQUEST FOR ORDER

If your order request is sent to us from 9.00 to 15.30 on working days and hours (Monday to Friday) you will receive instant message to the email address you have stated that your request is being processed by our company . Otherwise you will receive it within the next working day. When processing your request we check the availability of all products that are included in your order request.

1) If there is availability of the products included in your request within the delivery time stated in our website, you will be sent a message to the e-mail address that you have stated, that confirms your order and will include all information of the specific order, together with the tracking number. Shipment of products shall be made ​​on the basis of the delivery schedule of our associate company courier.

2) If a product or a number of products in your order request is not available, or if a product will be available after the delivery time that is specified in our website, then our company will contact you by e-mail, to consult with you for any modification, correction or cancellation of your order. In case of non communication with you for a period of 10 days from the sending of your order request, your request will be automatically canceled and you will need to send again a new request to us. In case of a new order from you (modified or not) we will again sent you a new e-mail. This particular e-mail will constitute the confirmation of your order under which we will proceed with your order. Shipment of products shall be made ​​on the basis of the delivery schedule of our associate company courier.

3) Our Company may contact you via e-mail, for the duration, until the delivery of your order to you, for any matter concerning receiving, processing, execution and / or transport of your order and / or payment and / or the return of products or anything else. The Parties agree that this communication (via e-mail) covers the legal requirements of your written disclosure, acknowledge, confirm your order, when and where the law requires. If you wish to express objections, or to provide you with clarifications for an e-mail content that you received during the above or for any other reason, please don’t hesitate to contact us.

PAYMENT METHODS

You can pay your order by the following ways:

1) Credit Card

If you have a credit or debit card (irrelevant of the bank), you can use it safely through our electronic order form.

2) Bank Transfer

You can choose the bank that makes it easy to deposit

the amount of your order.

In your bank deposit you must enter as etiology your full name.

For faster execution of your order you can send us an email at

sales@mobile007.eu

Bank accounts which you can deposit the

money are:

PIRAEUS BANK

Account Number: 6608-106483-647

Piraeus (IBAN): GR2201716080006608106483647

SWIFT/BIC: PIRBGRAA, NAME: KIMON DIMOU

ALPHA BANK

Account Number: 820-00-2310034802

Alpha (ΙΒΑΝ): GR6101408200820002310034802

SWIFT/BIC: CRBAGRAA, NAME: KIMON DIMOU

PRODUCT DELIVERY / SHIPPING

THE SHIPPING OF OUR PRODUCTS TO YOU IS FREE OF CHARGE

Your order will be sent to you by our associate carrier during working hours and days (Monday - Friday, 09: 00-17: 00). Under the master schedule of delivery of our associate company courier deliveries are as follows:

Four to Seven working days. Our company and its partners take all measures necessary to ensure valid delivery to you of the products ordered on the basis of the above schedule, but it is not liable for any delays due to events beyond its control. For example we are not responsible for a delay in delivery, caused by delays in customs, delays in intermediate loading and unloading areas, transport strikes or other strikes that affect the delivery of goods in the warehouses of our company or to our suppliers etc. 

In case of any delays detected by our company, we will make every effort to contact you in order to inform you and to consult with you about the new delivery time or delivery of another product.

In case of an unexpected absence or unavailability of a product from our suppliers (after confirmation of your order), our company will make every effort to contact you in order to inform you and consult with you about the new delivery or delivery of another product or the cancel of the order without penalty for both parties and an interest free repayment of money that may have been paid within a reasonable time.

PRODUCT RETURNS

WITHDRAWAL

If for any reason you wish to return any of the products you purchased you have the ability to do so by replacing it with another one of equal or greater value and a refund by following these suggestions:

According to the Consumer Protection Law (Law. 2251/1994) you have the right to return the product within fourteen (14) days from the date of the receipt. The returned product must be accompanied by its purchase document. In any case, the return costs are borne by the customer.

Returns are accepted only if the products are in the same condition in which you have received them. For example the packaging must not be unsealed or violated any way.

For this reason it is important to check the status of the products upon delivery for example that their packaging is intact, in order to detect any obvious defects (e.g. broken goods, wrong content etc.).

DEFECTIVE PRODUCTS

If the product you have received has a defect or deficiency of a component you can contact us in order to solve the problem. In this case you return the product to us and after we specify that the deficiency is due to manufacturer error then at your own discretion we offer to you a replacement at our expense or we refund your money. The refund will be held within 10 days from the date we receive the product.

ORDER CANCELLATION

It is possible to cancel your order in the following cases:

a) Before sending / receiving of the product - Cancellation is possible by sending an e- mail to us.

b) Upon receipt of the product - You can exercise your right of withdrawal within 14 calendar days.

MOBILE PHONES - TABLETS

If you purchased a device, which, because of a manufacturing error could not be started, then this device is automatically classified as DOA i.e. ”Dead On Arrival", which means that the device never ignited.

If you purchased a device that was launched but in the next few days showed symptoms of severe dysfunction, the device automatically characterized as DAP i.e. "Dead After Purchase" which means that the device stopped working or had severe problems (or actual faults) within a reasonable period which is defined (or proposed) by the manufacturer.

DOA mobile 7 days (Date of Evidence - Market Rates). The product must be sent by the client within seven days from the date of receipt, with the full package and the original purchase document. The malfunctioning of the product must be due to manufacturer's defect and not due to a damage caused by misuse of the product, such as a fall, operation outside of the specifications of the manufacturer, interior manipulation or operation from unauthorized technicians etc. 

Processes to be followed are:

Send the product back to us and we send it to the respective authorized service technician for inspection and an official report of damage. When it is established by the official service that the damage is due to a manufacturing problem and not the fault of the user, we proceed to a replacement of the product.

The device is not replaced in case of resettlement of the operating system or of battery replacement.

If the outcome of the technical verification indicates mechanical device problem, then our company shall, after consultation with the client, replace the product with another or shall refund the customer.

NOTE: The Apple products are not subject to a procedure DOA-DAP and any replacement is made ​​by their delegation or authorized dealer. For your convenience please contact our company before you undertake any action.

WARRANTY

All products that are purchased from us through their respective delegations for the Greek and European markets are supported by the respective importer - dealer. All products have the contact information of their respective delegation. Customers can also come in contact with us for the contact details of the respective delegations. If our customers experience any problems with the respective delegations they can contact us in order to help them with their communication with the official delegations.

For faster service the clients can communicate with customer service or delegations on how to send the product. They can send the product to us of course, but there will be more time to pick up the device due to multiple transfers, receipts and shipments that are required between each specific delegation and our base of operations.

WARRANTY TERMS AND CONDITIONS

  1. The warranty does not cover expenses for the device’s battery and charger.

2)   The warranty does not cover shipping expenses for the repair or replacement of the product.

3)   The warranty is not applicable when the user does not use or maintains the device according to the user manual.

4)   The warranty is not applicable when damage to the device is caused by fall, water or careless placement.

5)   The warranty is not applicable when damage to the device is caused by repair, cleaning or alteration from a non authorized dealership.

6)   The warranty is not applicable when information such as date of purchase, name and type of product and the proof of purchase have been altered or are non existent. 

7)   The warranty is not transferable.

8)   The warranty is not applicable when damage to the device is caused by force majeure, change in the voltage (when charged), or wrong battery charge by the user. (First minimum charge 5 to 6 hours.)

9)   Please keep your warranty card in safe place, we are unable to issue a new one to you.

10) The two years warranty is only applicable for Android products and not Apple devices.  For the Apple devices an one year warranty is given.

TERMS & CONDITIONS

mobile007.eu may amend the prices, terms and conditions of transactions at any time without prior notice. You should regularly check these terms for any changes that will occur in the future. The use of the website after the publication of changes will mean that you accept and agree to the changes. If you do not agree with the new terms, you must stop using the website services.

ACCESS TO OUR SITE

Our company has the right to modify or suspend and interrupt for short or long period of time all or part of its website, to change, improve or upgrade it without any notice. 

The company takes all possible care for the proper publication - display of  information relating to the products promoted in our website. Our company however is not responsible for any errors in the functioning of the electronic department store, in the displayed information (including without limitation the listed price, availability, photography, type, etc.) which may be due, but not limited to technological failures-errors, typographical and / or "human" errors and / or incorrect information from their suppliers, even by negligence. If you find an error before and / or after the completion of your order, we invite you to contact us immediately. However, if you find any faults in our website we suggest to you, not to proceed in sending an order request, before you contact our company.

COPYRIGHT

All the content of this site (information, text, images, photos, logos and generally any type of data), is the intellectual property of mobile007.eu, and is protected by Greek and international copyright laws and is available to visitors solely for personal use.

Under no circumstances should their appearance and their visibility in mobile007.eu be construed as transfer and / or assignment of license and / or right to use them. On this basis, therefore, it is expressly prohibited the use of total, or partial copying, distribution, transportation, processing, storage, reproduction, republication, modification on the above data, without any prior written consent of the company. Otherwise, these actions may constitute infringement of intellectual / industrial property of the company, which reserves the right to claim any loss injury caused to it under the provisions of the legislation.

The user / consumer / visitor / member of mobile007.eu accepts and acknowledges that the company has the potential for commercial exploitation (either by itself or by third parties) of all items displayed in our website and to amend these details at any time wishes to or without prior notice to users / consumers / visitors / members of mobile007.eu

PRIVACY

All transactions conducted through the mobile007.eu are governed by the International European law in relation to electronic commerce (Directive 2000/31 / EC, Presidential Decree 131/2003), the Greek Law for the Protection of Individuals with regard to personal protection data (N. 2472/1997 with the addition of PD 207/1998 & 79/2000 and article 8 of Law. 2819/20000) as well as the Consumer Protection Law (Law. 2251/1994) regulating matters relating to remote sales. To start any transaction with mobile007 online store is required on your part, the disclosure of some personal data, which is used primarily for security reasons.

The information required to be disclosed is:

Full name

Address

Phone number

E-mail address

The data you enter in mobile007.eu store is in no way disclosed to third parties and is not used for other purposes except the conclusion of our transaction, unless it is imposed by law and only to the proper Public Authority.

LIMITATION OF LIABILITY

The user / consumer / visitor / member of mobile007.eu accepts fully and unequivocally the exclusive right of the company to discontinue the use of passwords to the services of mobile007.eu and interrupt the availability of content and information of mobile007.eu whenever considers that (the company) is violated by him. (user / consumer / visitor / member) Also it may terminate, suspend, modify the operation of mobile007.eu in whole or in part, permanently or temporarily, at any time with or without a notification to the user / consumer / visitor / of mobile007.eu. The company and its affiliates make every effort, within the framework of technological control carried out at regular intervals, so that the services, content and transactions of mobile007.eu, take place smoothly and without interruption and maintain the highest level of security available. Is not responsible, however, if for any reason, including negligence, for any crash of mobile007.eu or if it is difficult and / or impossible to access it and / or if, despite the maintained security measures, "viruses" or other malicious software are transmitted to the terminals of the users / visitors, or if unauthorized third parties intervene in any way with the content and operation of the site making it difficult to use or causing problems in it’s proper functioning or stealing information concerning personal data of customers and registered users of mobile007.eu.

Still, the company bears no responsibility regarding the communication of consumers with third parties that may be advertised in mobile007.eu, and is not responsible for any dispute arising from a possible conclusion of a transaction between the user / member and the third party advertiser.

The user / consumer / visitor / member of mobile007.eu recognizes and accepts these limitations of liability as valid and in conformity with good faith and commercial usage. The terms and conditions of the transaction are as shown in the company's website. Any changes are effective from the time of their announcement.